Shipping & Delivery Policy

Last updated: August 1, 2026

Shipping Area

Hoequipment.shop currently ships to valid residential and commercial street addresses within the contiguous United States. We do not currently ship internationally or to Alaska, Hawaii, U.S. territories, or APO/FPO/DPO addresses. Certain large products may have additional location or carrier restrictions, which will be disclosed before purchase or communicated before fulfillment.

Shipping Cost

Standard shipping is free for eligible orders delivered within our stated service area. If an optional expedited service or another charge applies, the amount will be clearly displayed before the customer submits payment. We do not add undisclosed mandatory shipping charges after an order is placed.

Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday, excluding holidays. Processing includes payment verification, order review, inventory confirmation, packing, and transfer to the carrier.

Orders placed on weekends or holidays begin processing on the next business day. A request to change or cancel an order does not pause processing unless we confirm the change or cancellation in writing.

Estimated Delivery Time

Delivery normally takes 5–8 business days after dispatch. The estimated total time from order placement to delivery is therefore generally 6–11 business days, excluding weekends and holidays.

Delivery dates are estimates, not guarantees. Delays may occur because of severe weather, carrier disruptions, seasonal volume, address problems, product size, safety restrictions, or events outside our reasonable control. If we become aware of a material delay or stock issue, we will contact the customer using the information provided with the order.

Order Confirmation and Tracking

After an order is placed, the customer should receive an order confirmation at the email address entered during checkout. A shipping confirmation with tracking information is sent when tracking becomes available. Tracking may require up to 48 hours after dispatch to show movement.

Receiving a tracking number does not always mean the carrier has scanned the package. Customers should contact us if tracking remains inactive beyond 3 business days or if the package has not arrived after the stated delivery estimate.

Multiple Packages

An order may be shipped in more than one package and packages may arrive on different days. Separate tracking numbers will be provided when available. The customer will not be charged extra because we divide an order into multiple shipments.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address before submitting an order. Please contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing begins.

If a package is returned because the address was incomplete, incorrect, refused, or undeliverable, we will contact the customer about reshipment or a refund. Actual carrier costs caused by a customer-provided address error may be deducted from a refund or charged for reshipment where permitted by law, and any amount will be disclosed before the customer decides how to proceed.

Large or Oversized Deliveries

Some pool sets, water slides, or equipment may ship in oversized cartons or by a specialized carrier. The carrier may contact the customer to arrange delivery. Unless expressly stated otherwise on the product page, delivery does not include assembly, installation, filling, removal of packaging, placement in a backyard, or removal of an old product.

Customers should inspect oversized packages before accepting delivery when possible. Visible damage should be noted with the carrier and photographed. Contact us promptly so we can help resolve the issue.

Lost, Stolen, or Damaged Packages

If tracking shows no delivery and the package appears lost, contact us so we can open a carrier investigation. If tracking shows delivered but the package cannot be found, customers should first check the delivery area, household members, neighbors, and any carrier delivery photograph, then contact us.

For items that arrive damaged, defective, incomplete, or different from what was ordered, notify us as soon as reasonably possible and preferably within 7 calendar days of delivery. This reporting request does not reduce any rights available under our 30-day return policy or applicable law. Keep all packaging and provide photographs when requested. We will provide an appropriate remedy, which may include replacement parts, a replacement product, a prepaid return, or a refund.

Contact

For shipping questions, email support@Hoequipment.shop or call +1 (352) 600-7898.