Return & Refund Policy
Last updated: August 1, 2026
We accept eligible returns for both defective products and non-defective products, including returns based on a change of mind, subject to the conditions below.
Return Window
A return request must be submitted within 30 calendar days after the recorded delivery date. Contact us at support@Hoequipment.shop before sending any item. Unauthorized returns or items sent to the wrong address may be delayed or refused.
Return Eligibility
For a non-defective return, the product must be:
- In new, unused, uninstalled, and unassembled condition.
- Free from water, pool chemicals, dirt, damage, wear, odors, or other signs of use.
- Returned with the original packaging, accessories, manuals, safety notices, tags, and included parts.
- Packed securely to prevent damage during return transit.
- Accompanied by proof of purchase from Hoequipment.shop.
Opening an outer shipping carton only to inspect the item does not automatically make it ineligible. However, products that have been filled with water, inflated for use, chemically treated, installed, assembled, or used may not be accepted as change-of-mind returns because of safety, hygiene, contamination, and resale concerns.
Non-Returnable Items
The following are not eligible for a change-of-mind return unless defective, damaged on arrival, incorrectly supplied, or otherwise required by law:
- Gift cards.
- Final-sale or clearance products clearly marked non-returnable before purchase.
- Personalized or specially ordered products.
- Used, installed, assembled, inflated, or water-filled pool products.
- Items exposed to water, pool chemicals, dirt, or unsanitary conditions.
- Consumable chemicals, opened treatment products, and products with a broken safety or hygiene seal.
- Items missing essential components, serial numbers, or original packaging because of customer handling.
This list does not limit legal rights relating to defective, misdescribed, or incorrectly supplied goods.
How to Request a Return
- Email support@Hoequipment.shop within 30 calendar days after delivery.
- Include the order number, item name, reason for return, and relevant photographs.
- Wait for our return authorization, return address, and packing or label instructions.
- Package the approved product securely and send it using the authorized method.
- Keep the receipt and tracking number until the return and refund are complete.
Do not send a return to 10363 Fieldvue Rd unless our support team specifically authorizes that address in writing. Our return facility may be different from our business contact address.
Return Shipping Costs
If an item is defective, damaged on arrival, materially different from its description, incomplete, or incorrectly supplied, Hoequipment.shop will provide a prepaid return label or another no-cost solution.
For a non-defective change-of-mind return, the customer is responsible for the return shipping cost. We recommend using a trackable, insured service because the customer remains responsible for the package until it is received by the authorized return facility.
Restocking Fee
We do not charge a restocking fee for eligible returns made in accordance with this policy.
Inspection and Refunds
After an authorized return is received, we inspect it and notify the customer whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection and approval.
The customer’s bank or payment provider may require additional time to post the credit. If more than 15 business days have passed since we approved the refund, contact support@Hoequipment.shop.
We may reduce a refund only when permitted by law and when an item has lost value because it was used, damaged, altered, contaminated, incompletely returned, or handled beyond what is reasonably necessary to inspect it. We will explain any proposed deduction to the customer.
Original Shipping Charges
Standard outbound shipping is free. Optional expedited shipping fees, if selected and successfully provided, are not refundable on a change-of-mind return. If a return results from our error or a defective product, eligible outbound shipping charges will also be refunded.
Exchanges
We do not guarantee direct exchanges. The fastest way to obtain a different item is usually to return the eligible original item and place a new order. For damaged, defective, incomplete, or incorrect items, contact us before ordering a replacement so we can provide the appropriate solution without unnecessary cost.
Cancellations
Cancellation requests may be submitted before dispatch by contacting support@Hoequipment.shop. We will make a reasonable effort to stop fulfillment, but cancellation is not guaranteed after processing begins. If the order has already shipped, the customer may request an eligible return after delivery.
If we confirm a cancellation before dispatch, the payment will be voided or refunded to the original payment method. We do not charge a cancellation fee.
Refused and Unclaimed Deliveries
Please contact us before refusing a delivery. A non-defective order refused without authorization may be treated as a change-of-mind return, and actual return transportation charges may be deducted where permitted by law. This does not apply when refusal is reasonably based on visible shipping damage or another error attributable to us.
Chargebacks
Customers should contact us first so we can investigate and resolve an issue. This does not remove a customer’s right to contact their payment provider. Submitting a chargeback does not change the facts of an order or automatically cancel a shipment.
Contact
Email: support@Hoequipment.shop
Phone: +1 (352) 600-7898
Business contact address: 10363 Fieldvue Rd, Brooksville, FL 34613, USA