Order Cancellation & Modification Policy

Last updated: August 1, 2026

Cancellation Requests

Customers may request cancellation before an order is dispatched by emailing support@Hoequipment.shop as soon as possible. Include the order number and the email address used at checkout.

We process orders quickly, so submitting a request does not guarantee that the shipment can be stopped. A cancellation is effective only after Hoequipment.shop confirms it in writing.

Order Changes

Requests to change an address, product, quantity, or other order detail must be made before dispatch. For security reasons, some changes may require cancellation and placement of a new order. We cannot guarantee changes after processing begins.

After Dispatch

An order cannot be canceled after dispatch. If the product is eligible, the customer may request a return after delivery under our Return & Refund Policy. Customers should not refuse a non-damaged delivery without first contacting us.

Seller Cancellations

We may cancel all or part of an order if:

• The product is unavailable or an inventory error occurred.
• The listed price or product information contains a material error.
• Payment is declined, reversed, or cannot be verified.
• We reasonably suspect fraud or unauthorized activity.
• The delivery address is outside our service area or cannot be served safely.
• The order violates our Terms & Conditions or applicable law.

If we cancel an order after payment was collected, we will issue a full refund for the canceled item or order to the original payment method. The customer will be notified using the contact details provided at checkout.